Privacy Policy

This Privacy Policy outlines how Ulwazi Lwethu (its Funder being the Zenex Foundation and Partners being  Molteno Institute for Language and Literacies NPC, Nelson Mandela Institute for Education and Rural Development (NMI), Room to Read and Saide) uses personal information from, and related to website visitors and other interested parties.

We use information collected online to develop and enhance the services we offer to you, including electronic communications and reports.

We take privacy issues seriously and are open about the way data is collected and used. This policy outlines the principles that we follow.

When you visit the Ulwazi Lwethu website, the only data that we capture is that submitted via email, by submission of a feedback or contact form or by completion of an order (when you download or print learning resource). Such data is maintained only to fulfil our purposes as described below.

When you register for a service provided by Ulwazi Lwethu, you may need to choose a username and password for authentication purposes. For administration purposes, we will also require your name, telephone number and email address. This may be used to send you information about your account and any Ulwazi Lwethu marketing communication. You may elect not to receive such marketing communication.

Ulwazi Lwethu does not sell, trade, lease or rent your personal information to others. The primary use that we make of personal information is to produce aggregate statistics about our users and website traffic and related information but these statistics do not include any personally identifying information.

From time to time Ulwazi Lwethu may employ other companies and individuals to work on our behalf. Examples of such work might include sending email and analysing data. Such agents have access to the personal information needed to perform their functions.

Ulwazi Lwethu may contact you as part of our continuous quality development work. Such calls or emails will be made only to identify your experience of our services and to elicit your suggestions for improvement. You will be under no obligation to answer any such questions.

We may likewise ask our market research partners to contact you as part of a survey of our services. You will be able to choose at the time whether you want to take part in any such survey.  
Ulwazi Lwethu undertakes to take reasonable steps to protect personal data against loss, unauthorised disclosure or access. Please remember that you are responsible for protecting your password / username and must not share it or allow its disclosure to anyone.

Ulwazi Lwethu reserves the right to change this Privacy Policy and continued use of our services signifies your agreement to any changes.

Contact us

You may contact us with any queries or concerns regarding this Privacy Policy at info [at] zenexfoundation [dot] org [dot] za (info[at]zenexfoundation[dot]org[dot]za).

Effective Date: 1 September 2023

Copyright © 2023 The Zenex Foundation.